FAQS

What is your return policy?

Bijoux Majesty is delighted to offer you the opportunity to return your order up to 30 days after it has left our office. We offer you a no-questions-asked return policy because we want to make sure you love your jewellery. If after 30 days a customer would like to return their purchase, a 35% restocking fee will be charged and it is up to the sole discretion of Bijoux Majesty to deem whether the item is returnable. All custom pieces are final sale.

Do you have an upgrade policy?

Yes. Any purchase can be exchanged for credit towards a new purchase. The piece being upgraded must be in its original condition and accompanied by the original laboratory grading document. In order to receive credit, the item is to be examined and up to the sole discretion of Bijoux Majesty to deem whether the item is fit for the upgrade policy.

What types of payment do you accept?

We accept cash, credit cards (Visa, MasterCard, and American Express) and wire transfers.

Do you have a layaway policy?

Indeed! We are happy to reserve jewellery on layaway. Put 20% down on the item of your choice and you can receive the item as soon as you've completed the payment, as per our layaway policy.

Are the diamonds real?

Yes, we only use 100% genuine, mined natural diamonds. None of our jewels come from a lab!

Do you offer ring sizing?

Yes, we do. This service is offered free of charge and is part of our lifetime warranty.

How can I measure my ring size?

There are several methods available to determine your ring size (or the ring size of a loved one). One of the best ways is to Print this Ring Sizer Document for detailed instructions or you can request a Free Ring Sizer and receive it by mail!

What is Bijoux Majesty privacy policy?

Bijoux Majesty is committed to protecting your privacy. We will not disclose information collected on this site without prior notification. For more information as to how your information will be protected, please see Bijoux Majesty’s privacy policy.

Do you provide insurance appraisals?

Yes. Bijoux Majesty offers an insurance appraisal with every engagement ring as well as any other piece of high-quality jewellery valued at $300 or more. This excludes all silver pieces.

Does Bijoux Majesty offer custom ring designs?

Bijoux Majesty is glad to offer you the option of building your ring from scratch. Please see our Custom Rings page for a clear outline of how this process works. If you prefer, you can always contact one of our Diamond Specialists (1-855-346-3423) who will be glad to guide you through the process.

What are your customer service hours?

We are open from 10am to 6pm EST from Monday through Friday. Weekend appointments can be made upon request. Holidays hours are extended.

We operate by appointments only, so please Contact Us to see when the best time would be for us to see you.

How can you afford to sell your jewellery so cheap?

We are major importers and wholesalers. Unlike your local jeweler or department stores that look for high profits, we operate on a low profit margin but with an incredibly high turnover. We feel that it is important to deliver quality goods at unbeatable prices. We do so by purchasing impeccable quality diamonds in bulk.